Napoleon OAKVILLE X3 Direct Vent Electronic Ignition Natural Gas Fireplace Insert - GDIX3N-1

U.S Delivery Policy

At Wood Fire Home, we are committed to providing a seamless shopping experience for our customers in the United States. This shipping policy applies to all domestic orders of our high-quality fireplaces, fire pits and other hearth appliances. Please note that we do not offer international shipping at this time. We pride ourselves on excelling in all areas of delivery.

Delivery Method > Processing Time > Delivery Time > Delivery cost > Order Tracking > Order Modifications and Cancelations > Returns

Delivery Method:

No one wants long wait times. We understand the importance of placing your order, and receiving it as quickly as possible after. That's why we work exclusively internal in the U.S. and ensure every appliance ordered gets top priority with our national carriers.

Processing Time:

We ensure that your order is promptly processed, packaged and dispatched within 2 business days.
Once you place an order, our team will work diligently to process it as quickly as possible. The processing time may vary depending on the specific product and supplier. However, on average, you can expect your order to be processed within the first business day.

Shipping Time:

The shipping time for your order will depend on your location and our partners delivery method. We partner with reputable carriers to ensure that your products are delivered safely and efficiently. On average, you can expect your order to arrive within 5-10 business days from the date of shipment.

Shipping Cost:

We offer free shipping on all domestic orders within the United States that are over $99. There are no additional charges or hidden fees. The price you see on our website is the final price you pay.

Order Tracking:

Once your order has been processed and shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date. Simply visit our website and enter the tracking number in the designated tracking tool.

Order Modifications and Cancellations:

If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once the order has been processed and shipped, modifications or cancellations may not be possible.

Damaged or Defective Items:

In the unlikely event that your order arrives damaged or with any defects, please contact our customer support team within 48 hours of receiving the shipment. We will guide you through the return and replacement process to ensure your complete satisfaction.

Return Policy:

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your hearth appliance, please refer to our return policy for detailed instructions on how to initiate a return and receive a refund or exchange.

Thank you for choosing Wood Fire Home for all your hearth and outdoor cooking needs. We are dedicated to providing exceptional products and service to enhance your home experiences.

U.S. Return Policy

At Wood Fire Home, we strive to provide our customers with high-quality home hearth products. We understand that sometimes, despite our best efforts, a product may not meet your expectations. In such cases, we have a clear and transparent refund policy in place to ensure your satisfaction. 

Eligibility > Process > Options > Exclusions

Eligibility for Refunds:

If you are not completely satisfied with your purchase, you may be eligible for a refund under the following conditions:

• The product is damaged or defective upon arrival
• The product does not match the description provided on our website
• The product is missing essential components

Refund Process:

If you are eligible for a refund, please follow these steps:

1. Contact our customer support team within 7 days of receiving the product
2. Fill out the return form that our team provides you.
3. When approved, you will be provided with a return shipping label
4. Return the product in its original packaging, including all accessories and documentation
5. Once we receive the returned product, our team will inspect it to ensure it meets the refund criteria
6. Once approved, you will be refunded in full

Refund Options:

Depending on the circumstances, you may be eligible for one of the following refund options:

• Full refund: If the product is damaged, defective, or does not match the description, you will receive a full refund, including any shipping charges.
• Partial refund: In some cases, if the product is still usable despite the issue, we may offer a partial refund.

Exclusions:

Please note that the following situations are not eligible for refunds:

• Change of mind or personal preference
• Damage caused by improper use, negligence, or accidents
• Normal wear and tear

Contact Us:

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products.

Note: This refund policy is applicable only to purchases made on Woodfirehome.com and is subject to change without prior notice. Please refer to our website for the most up-to-date policy.