Shipping Policy
U.S Delivery Policy
At Wood Fire Home, we are committed to providing a seamless shopping experience for our customers in the United States. This shipping policy applies to all domestic orders of our high-quality fireplaces, fire pits and other hearth appliances. Please note that we do not offer international shipping at this time.
Shipping Method:
We understand the importance of placing your order, and receiving your purchase as quickly as possible. That's why we ensure that your order is promptly processed, packaged and dispatched within 2 business days. Delivery times vary, but on average you should expect your delivery to land within 10 days of dispatch.
Processing Time:
Once you place an order, our team will work diligently to process it as quickly as possible. The processing time may vary depending on the specific product and supplier. However, on average, you can expect your order to be processed within the first business day.
Shipping Time:
The shipping time for your order will depend on your location and the supplier's shipping method. We partner with reputable carriers to ensure that your products are delivered safely and efficiently. On average, you can expect your order to arrive within 5-10 business days from the date of shipment.
Shipping Cost:
We offer free shipping on all domestic orders within the United States that are over $99. There are no additional charges or hidden fees. The price you see on our website is the final price you pay.
Order Tracking:
Once your order has been processed and shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date. Simply visit our website and enter the tracking number in the designated tracking tool.
Order Modifications and Cancellations:
If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once the order has been processed and shipped, modifications or cancellations may not be possible.
Damaged or Defective Items:
In the unlikely event that your order arrives damaged or with any defects, please contact our customer support team within 48 hours of receiving the shipment. We will guide you through the return and replacement process to ensure your complete satisfaction.
Return Policy:
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your outdoor cooking and dining product, please refer to our return policy for detailed instructions on how to initiate a return and receive a refund or exchange.
Thank you for choosing Wood Fire Home for all your home and hearth needs. We are dedicated to providing exceptional products and service to enhance your home experiences.