Frequently Asked Questions

 

What’s the typical delivery time for fireplaces and stoves? 

 

All stock is delivered from warehouse, within the US, with a policy for free delivery on all orders over $99. Orders are generally processed the same day and shipped out within 1-3 business days.

 

Do you offer installation services, or can you recommend an installer?

 

We cannot offer installation services at this time, but we can help you find installers in your area and strongly recommend professional installation for all hearth appliances in our store.

 

Are childproofing options available?

 

All of our wood burning fireplaces have fire gate, fire door and fire screen selections as a requirement at purchase. This makes all our fireplaces childproof by design.

 

What’s the difference between gas, electric, and wood-burning fireplaces?

 

Gas fireplaces offer instant heat at the flip of a switch, electric fireplaces provide convenient, low-maintenance warmth without needing venting, and wood-burning fireplaces offer a traditional experience with real flames and crackling sounds but require venting and regular upkeep.

 

What size of fireplace or stove is best for my space?

 

Selecting the right size depends on the room’s square footage and your heating needs. For optimal heating efficiency, we recommend consulting our sizing guide or contacting our customer support team for personalized advice.

 

Do gas fireplaces work during power outages?

 

Yes, many gas fireplaces will continue to work during power outages as they don’t rely on electricity to operate. However, models with electronic ignition may require a battery backup.

 

Can an electric fireplace be installed in any room?

 

Yes, electric fireplaces are versatile and can be installed in most rooms, including bedrooms, basements, and apartments. They require only a nearby electrical outlet and produce no smoke or fumes, making them ideal for spaces where venting isn’t an option.

 

How often does my fireplace or stove need cleaning?

 

For wood-burning fireplaces and stoves, cleaning should be done after every few uses and thoroughly inspected at least once a year. Gas and electric fireplaces are low-maintenance, but we recommend a yearly inspection for optimal performance.

 

What’s your return policy on fireplaces and stoves?

 

We accept returns within 30 days of purchase, provided the product is unused and in its original packaging. Shipping costs for returns may apply, and a restocking fee may be charged on some items. Please contact us directly for return authorization and instructions.

 

Are there financing options available for large purchases?

 

Yes, we offer financing options to help make your purchase more manageable. You can apply during checkout to see the available plans and options, with flexible payment terms on qualifying orders.

 

Does Wood Fire Home offer support for troubleshooting issues with my fireplace?

 

Yes, our support team is available to help troubleshoot any issues you may encounter. For installation issues, we recommend consulting a professional, but we’re here to guide you on general operational concerns.

 

Are electric fireplaces safe to leave on overnight?

 

Yes, most electric fireplaces have built-in safety features, including overheat protection and automatic shut-off timers. We recommend setting a timer and following all manufacturer safety guidelines when operating your electric fireplace overnight.

 

Are customers provided product warranties?

 

Yes, all our fireplaces and stoves come with manufacturer warranties. Warranty length and coverage vary by product, so please refer to the product details or contact our support team for specifics on your model.