U.S. Return Policy

At Wood Fire Home, we strive to provide our customers with high-quality home hearth products. We understand that sometimes, despite our best efforts, a product may not meet your expectations. In such cases, we have a clear and transparent refund policy in place to ensure your satisfaction. 

Eligibility > Process > Options > Exclusions

 

 

Eligibility for Refunds:

If you are not completely satisfied with your purchase, you may be eligible for a refund under the following conditions:

  • The product is damaged or defective upon arrival
  • The product does not match the description provided on our website
  • The product is missing essential components

 

 

 

Refund Process:

If you are eligible for a refund, please follow these steps:

  1. Contact our customer support team within 7 days of receiving the product
  2. Fill out the return form that our team provides you.
  3. When approved, you will be provided with a return shipping label
  4. Return the product in its original packaging, including all accessories and documentation
  5. Once we receive the returned product, our team will inspect it to ensure it meets the refund criteria
  6. Once approved, you will be refunded in full

 

 

 

Refund Options:

Depending on the circumstances, you may be eligible for one of the following refund options:

  • Full refund: If the product is damaged, defective, or does not match the description, you will receive a full refund, including any shipping charges.
  • Partial refund: In some cases, if the product is still usable despite the issue, we may offer a partial refund.

 

 

 

Exclusions:

Please note that the following situations are not eligible for refunds:

  • Change of mind or personal preference
  • Damage caused by improper use, negligence, or accidents
  • Normal wear and tear

 

 

 

Contact Us:

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products.

Note: This refund policy is applicable only to purchases made on woodfirehome.com and is subject to change without prior notice. Please refer to our website for the most up-to-date policy.