Primo Oval XL 400 Ceramic Kamado Grill – Jack Daniel's Edition
SKU: EMGPGCXLHJ
Vendor:Primo Ceramic Grills
Documentation
Primo Oval XL 400 Jack Daniel's Edition Ceramic Kamado Grill by Primo
The Oval XL 400 is Primo's largest kamado, and the Jack Daniel's Edition is the version built around the distillery's branding - the same ceramic body, cooking system and oval two-zone layout, finished with Jack Daniel's badging and offered with a matching engraved two-piece island top. An 18.5" x 25" cooking grid feeds a crowd, and the oval shape lets you run direct and indirect heat side by side. Made in the USA at Empire Comfort Systems in Poplar Bluff, Missouri. Enjoy free shipping in the US.
Specifications
| Primary cooking area | 400 sq in (18.5" x 25" grid) |
| With optional rack system | 680 sq in total |
| Temperature range | 200°-750°F+ |
| Grill width | 28" |
| Grill depth | 21.5" |
| Grill height (lid closed) | 27.5" |
| Grill weight | 230 lb |
| Fuel | Lump charcoal |
| Cooking grates | Reversible |
| Model | PGCXLHJ (grill only) |
Build the set
This listing is the grill head only. Add the cart base with basket, the Jack Daniel's two-piece island top for prep space either side, and the fitted cover for the XL 400 with island top to keep the weather off. A replacement dome thermometer is also available.
Clearances
Primo asks for a minimum of 2" of clearance around the exterior of the grill and 12" behind it for the dome to open.
Documents
Warranty
Primo covers the ceramic body for the lifetime of the original purchaser. Metal parts (excluding cast iron) are covered for 5 years; cast iron parts, valves, knobs and accessories for 1 year; the thermometer and felt gaskets for 30 days. Coverage is repair or replacement of parts Primo finds defective under normal use, and does not include labour.
REMEMBER
- Inspect the shipment before signing. If the carton or grill shows visible damage, refuse delivery - a refused shipment is a freight claim, while a signed-for damaged unit is not covered by warranty
- Ceramic grills are heavy. Have a second person on hand and set it on a Primo cart, cradle or table rated for the grill
- Keep at least 2" of clearance around the grill and 12" behind it so the dome can open fully
- Read the owner's manual before the first cook. Packaging and manuals may contain more detail than this page
WARNING: This product can expose you to chemicals including combustion by-products, which are known to the State of California to cause cancer and reproductive harm. For more information go to woodfirehome.com/pages/prop-65.
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U.S Delivery Policy
At Wood Fire Home, we are committed to providing a seamless shopping experience for all of our valued customers in the United States. This shipping policy applies to all domestic orders of our high-quality fireplaces, fire pits and other hearth appliances. Orders are fulfilled by our U.S.-based supplier partners and shipped directly to customers. Please note that we do not offer international shipping at this time.
Shipping Method:
We understand the importance of placing your order, and receiving your purchase as quickly as possible. That's why we ensure that your order is promptly processed, packaged and dispatched within 3 business days. Delivery times vary, but on average you should expect your delivery to land within 10 days of dispatch.
Processing Time:
Once you place an order, our team will work diligently to process it as quickly as possible. The processing time may vary depending on the specific product and supplier. However, on average, you can expect your order to be processed within the first business day.
Shipping Time:
The shipping time for your order will depend on your location. We partner with reputable carriers to ensure that your products are delivered safely and efficiently, and we hold ourselves responsible for this process being seen through. On average, you can expect your order to arrive within 5-10 business days from the date of shipment.
Shipping Cost:
Shipping is free on every order delivered within the United States, whatever its size or weight. There are no additional charges or hidden fees. The price you see on our website is the final price you pay.
Order Tracking:
Once your order has been processed and shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date. Simply visit our website and enter the tracking number in the designated tracking tool.
Order Modifications and Cancellations:
If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once the order has been processed and shipped, modifications or cancellations may not be possible.
Damage on Delivery and Returns:
Please inspect your delivery before signing for it. If the carton or product shows visible damage, refuse the delivery and contact us the same day. Concealed damage or defects must be reported within 48 hours of delivery. Wrong items or missing parts must be reported within 14 days, and unused items can be returned within 30 days. See the Return Policy tab for full details.
Thank you for choosing Wood Fire Home for all your home and hearth needs. We are dedicated to providing exceptional products and service to enhance your home experiences.
Return & Refund Policy
Every Wood Fire Home order ships direct from the manufacturer or distributor to your door. This policy explains what to do if something arrives damaged or wrong, and what you can return if you change your mind.
1. Damage you can see on delivery
Inspect the carton and the product before you sign for it. If there is visible damage, refuse the delivery and contact us the same day at support@woodfirehome.com. We will send a replacement or give you a full refund, at no cost to you. Please note that if you sign for a visibly damaged delivery, the carrier will usually reject the claim, and freight damage is not covered by the manufacturer's warranty.
2. Concealed damage or defects
If you find damage inside the packaging, or a defect, contact us within 48 hours of delivery with photos of the product and packaging. Keep all packaging until the claim is settled. We will arrange collection and send a replacement or give you a full refund. You pay nothing.
3. Wrong item, missing parts, or not as described
Contact us within 14 days of delivery. We will send the correct item or missing parts, or give you a full refund, and we cover the cost of return shipping.
4. Change of mind
You can return an item within 30 days of delivery if it is unused, uninstalled and in its original packaging. Contact us first for a return authorization, as returns sent without one cannot be accepted. You pay the return freight, and we refund the purchase price less a 20% restocking fee.
5. Items that cannot be returned
- Products that have been installed, connected to gas or power, or used
- Special-order, made-to-order and custom-finish items (for example powder-coated fire pits and special-order fireplaces). These are marked on the product page.
- Damage caused by improper installation, misuse, or accidents
After the return window
Faults that appear after these windows are covered by the manufacturer's warranty. Contact us and we will help you file the claim with the manufacturer.
Refunds
Once a return is approved, or a returned item has been received and inspected, we refund your original payment method. Your bank may take a few business days to show the credit.
Contact us
Email support@woodfirehome.com or call +1 (307) 224-9142 with your order number.
Why Buy From Wood Fire Home?
A little bit about our family...
We are a tight-knit team of home design specialists based in The States, from Ireland, providing hearth and outdoor products to customers across the United States.
Our mission is to transform living spaces, indoor and outdoor, into warmer, more comfortable and more homely environments than they were before, across the nation.
This is our passion at Wood Fire Home.
Find out more about us in our about us page
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